1. Welcome to 4Runners.com!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all 4Runner discussion topics
    • Transfer over your build thread from a different forum to this one
    • Communicate privately with other 4Runner owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

What would you do in this situation?

Discussion in '5th Gen 4Runners (2010+)' started by glwood54, Jun 24, 2020.

  1. Jun 24, 2020 at 2:53 PM
    #1
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    Back in March, I ordered a set of Eibach front struts and rear shocks from a place called Shockwarehouse.com. I subsequently found out they only had the rear shocks, so I cancelled the front struts and ordered those from Wheeler's.

    It took a while, but it all eventually showed up on my front porch, and I installed it all near the end of March, first of April. All is well.

    I got home from work yesterday, lo and behold, there's an Eibach box on the front porch. Two more rear shocks...what do I do with those? I don't know whether to contact Shockwarehouse or Eibach, or who...
     
  2. Jun 24, 2020 at 2:57 PM
    #2
    nimby

    nimby in the drink

    Joined:
    Mar 27, 2017
    Member:
    #3777
    Messages:
    1,623
    First Name:
    Jake
    California
    Vehicle:
    2018 SR5P 4WD
    Eibach Adj Shocks; 285/70/R17
    You send them to me, immediately.
     
  3. Jun 24, 2020 at 3:00 PM
    #3
    nimby

    nimby in the drink

    Joined:
    Mar 27, 2017
    Member:
    #3777
    Messages:
    1,623
    First Name:
    Jake
    California
    Vehicle:
    2018 SR5P 4WD
    Eibach Adj Shocks; 285/70/R17
    But seriously, it doesn't have a return label or specify where it came from?
     
  4. Jun 24, 2020 at 3:21 PM
    #4
    Antman

    Antman New Member

    Joined:
    Jan 13, 2020
    Member:
    #12698
    Messages:
    130
    Gender:
    Male
    First Name:
    Anthony
    NorCal
    Vehicle:
    2020 4Runner off-road premium
    King Coilovers King rear shocks Spc UCA Spc rear Trail arms Eibach Rear springs SCS F5’s
    Am I obligated to return or pay for merchandise I never ordered?
    A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.

    Q. Must I notify the seller if I keep unordered merchandise without paying for it?
    A. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchandise, provided the seller pays for shipping and handling.


    This is from the federal trade commissions website.
     
    4Runner fun likes this.
  5. Jun 24, 2020 at 3:51 PM
    #5
    MeefZah

    MeefZah Curmudgeonly

    Joined:
    Nov 1, 2015
    Member:
    #1122
    Messages:
    1,001
    Gender:
    Male
    California, rest in peace
    Vehicle:
    '19 ORP
    Assholes call travel "overlanding"
    The right thing to do is make the call to shock warehouse, tell them, see what they want to do. They'll either send you a return label or they'll tell you to keep them. They aren't yours. I mean, legally I guess they are, but that don't make it right.

    If there's no vendor info on the box then it was probably drop shipped to you from Eibach by shock warehouse.
     
    wps72701, DRobs, peter2772000 and 2 others like this.
  6. Jun 24, 2020 at 4:03 PM
    #6
    PVT Pablo

    PVT Pablo Ultra Junior Member

    Joined:
    Mar 10, 2016
    Member:
    #1694
    Messages:
    908
    Gender:
    Male
    First Name:
    Paul
    Chesapeake, VA
    Vehicle:
    2016 4Runner TRD Pro
  7. Jun 24, 2020 at 4:19 PM
    #7
    Oldtoyotaguy

    Oldtoyotaguy New Member

    Joined:
    Sep 21, 2018
    Member:
    #7224
    Messages:
    696
    Gender:
    Male
    Vehicle:
    2018 Toyota 4 Runner Offroad
    Keep an eye on your credit card, it may show up yet. In the meantime, check the return address on the package and contact the sender to make sure you still don’t get charged for the shipment. Dig out your cancelled order, and confirmation # and get ready to use it.
    Shipping screw ups rarely end well. Bottom line - there are no free goods. Good luck.
     
  8. Jun 24, 2020 at 4:44 PM
    #8
    fajitas21

    fajitas21 New Member

    Joined:
    Aug 2, 2016
    Member:
    #2395
    Messages:
    542
    Gender:
    Male
    First Name:
    Lee
    Collierville, TN
    Vehicle:
    2020 ORP
    Custom scratches
    I second this. I ordered some servers for work. They sent them. A week later they sent another set. I called them and they didn't see the inventory for the second and argued that they didn't send me two.

    I knew this wouldn't end well so I set those off to the side, unopened. 6 months later they said they found they accidentally shipped us $66,000 worth of servers. I told them I was just waiting on the call.

    2 days later they had a hot shot pick them up and off they went.

    Took them 6 months but they finally figured it out!
     
    Oldtoyotaguy, nimby and Thatbassguy like this.
  9. Jun 24, 2020 at 10:13 PM
    #9
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    Checked the credit card my orders were placed using, no charge for the amount these shocks usually cost, around the time they shipped, 6/18/20. About the cancelled order, that was for the front struts, and I got the refund for those, and ordered from Wheelers.

    The shipping label says from Jim Flaherty, Eibach Springs, 264 Mariah Cir, Corona, CA 92879. It also says Bill 3rd Party, so it's most likely a Shockwarehouse goof. I'll call Eibach tomorrow.
     
  10. Jun 25, 2020 at 12:06 AM
    #10
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    They're all yours if you want 'em.
     
    nimby likes this.
  11. Jun 25, 2020 at 12:36 AM
    #11
    Snickel Fritz

    Snickel Fritz Grew Up Around Lead Paint

    Joined:
    Oct 7, 2018
    Member:
    #7385
    Messages:
    443
    Gender:
    Male
    First Name:
    Ben
    West Texas
    Vehicle:
    2018 TRD ORP - Silver
    FN Konig Six Shooters+Cooper AT3 4S 255/75/17 Kenwood DNX996XR RAV4 heated blind spot mirrors OEM Blackout Edition LED fogs Buncha sheepskin stuff Not installed... yet: Thinkware U1000 DC (benched) Renogy DCC50S (benched) SOS Concepts Aluminum Full Bumper and Steel Sliders (ordered)
    I found myself in a somewhat similar situation with another vendor and Eibach recently for my rear level kit.
    Thing is, someone is going to pay for it, whether it be you or the warehouse worker.
    They just got stock that customers have been waiting on for months, and had to start shipping it out ASAP as of last Friday afternoon.

    My vendor experience was downright infuriating, and bordered on illegal, but Tanner at Eibach took care of me EVERY time I called, and eventually he price-matched the sale I missed out on due to the vendor issues, and gave me free 2-day shipping.

    I personally wouldn't keep them, because there are lots of others whose orders aren't able to be fulfilled yet, and at least in my experience Eibach is the kind of company we should support not only by giving them business, but by not screwing them when we have the opportunity.
    I *did* consider abducting and surgically gimping the vendor over the course of decades, though. I'm over it now.
     
    MI-FL off roader and nimby like this.
  12. Jun 25, 2020 at 1:29 AM
    #12
    MeefZah

    MeefZah Curmudgeonly

    Joined:
    Nov 1, 2015
    Member:
    #1122
    Messages:
    1,001
    Gender:
    Male
    California, rest in peace
    Vehicle:
    '19 ORP
    Assholes call travel "overlanding"
    It's the only way they'll learn.
     
    Snickel Fritz likes this.
  13. Jun 25, 2020 at 6:17 AM
    #13
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    I had no intention of keeping them, I already received and installed the ones I ordered. I took a photo of the shipping label, and will send that to Eibach to see what they want me to do with the shocks.
     
    Snickel Fritz, SlvrSlug and nimby like this.
  14. Jun 25, 2020 at 6:36 AM
    #14
    nimby

    nimby in the drink

    Joined:
    Mar 27, 2017
    Member:
    #3777
    Messages:
    1,623
    First Name:
    Jake
    California
    Vehicle:
    2018 SR5P 4WD
    Eibach Adj Shocks; 285/70/R17
    If you talk to them and they end up letting you keep the shocks, let me know. I'm happy to work something out with you.
     
    Snickel Fritz likes this.
  15. Jun 25, 2020 at 9:24 AM
    #15
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    Absolutely
     
    nimby likes this.
  16. Jun 25, 2020 at 9:42 AM
    #16
    MeefZah

    MeefZah Curmudgeonly

    Joined:
    Nov 1, 2015
    Member:
    #1122
    Messages:
    1,001
    Gender:
    Male
    California, rest in peace
    Vehicle:
    '19 ORP
    Assholes call travel "overlanding"
    Eibach shipped on behalf of the vendor, if it turns into a "where is our product, here is a CC bill " situation, the vendor is who you'd be dealing with. You need to communicate with them.
     
    Snickel Fritz and nimby like this.
  17. Jun 25, 2020 at 10:40 AM
    #17
    Oldtoyotaguy

    Oldtoyotaguy New Member

    Joined:
    Sep 21, 2018
    Member:
    #7224
    Messages:
    696
    Gender:
    Male
    Vehicle:
    2018 Toyota 4 Runner Offroad
    Yeah, and once Eibach bills the vendor, the chickens will be looking for their roost. But hey, if they give them to you, I’d keep them. 4 Runners last a long time and having an extra set of shocks on hand wouldn’t be a waste.
     
    nimby likes this.
  18. Jun 25, 2020 at 11:00 AM
    #18
    nimby

    nimby in the drink

    Joined:
    Mar 27, 2017
    Member:
    #3777
    Messages:
    1,623
    First Name:
    Jake
    California
    Vehicle:
    2018 SR5P 4WD
    Eibach Adj Shocks; 285/70/R17
    That might not be a bad idea. These shocks have a million mile warranty, but I don't know what's needed to honor that. You could put 100k miles on your first set and feel like you're due for new ones. We just don't have much data on the longevity of these shocks yet.

    On the other hand, if you're letting those sit in the garage for 100k, I don't know if the seals will still be good after sitting that long.
     
  19. Jun 25, 2020 at 11:20 AM
    #19
    SlvrSlug

    SlvrSlug New Member

    Joined:
    Jun 3, 2018
    Member:
    #6172
    Messages:
    2,771
    Gender:
    Male
    First Name:
    John
    San Diego, Ca.
    Vehicle:
    2017 4-Runner SR-5
    Slightly modded
    Not only that but in a 100k they will have some badass upgrades you will want.
     
    nimby likes this.
  20. Jun 25, 2020 at 3:04 PM
    #20
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    To all:

    I spoke with Eibach today, and they are sending me a return label for the shocks. I will let them deal with Shockwarehouse.com if indeed they were sent on their behalf.

    I have no open orders with Shockwarehouse, so if they screwed up and had Eibach send out another set of shocks, they can work it out with Eibach.

    There was some confusion during the whole order process back in March, "in stock, oh wait, not in stock, needs to ship from Eibach, wait a minute, I think we might have some at our other warehouse" kinda thing. IIRC, the original order of rear shocks did end up coming from Eibach directly, so...all I cared about was getting my order at the end of March, installing them, and going on my way.

    The shock ball is in Eibach's court now.

    Sorry @nimby, I got nothin' left to send you...:(

    No charges showing up on the cc.
     
    Snickel Fritz and nimby like this.
  21. Jun 25, 2020 at 3:08 PM
    #21
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    At the rate I drive, 100k will never arrive in my lifetime...
     
  22. Jun 25, 2020 at 3:16 PM
    #22
    nimby

    nimby in the drink

    Joined:
    Mar 27, 2017
    Member:
    #3777
    Messages:
    1,623
    First Name:
    Jake
    California
    Vehicle:
    2018 SR5P 4WD
    Eibach Adj Shocks; 285/70/R17
    Well sir, you are a gentleman for even offering :hattip:
     
    Snickel Fritz likes this.
  23. Jun 25, 2020 at 3:35 PM
    #23
    MI-FL off roader

    MI-FL off roader T4R Hobby/Addict

    Joined:
    Aug 21, 2015
    Member:
    #878
    Messages:
    386
    Gender:
    Male
    First Name:
    Brett
    Merritt Island, FL
    Vehicle:
    88' DLX - 03' SR5 Sport - 12' Limited
    Too many mods and too much money
    UGHHHH
    UGH.jpg
     
  24. Jun 25, 2020 at 6:00 PM
    #24
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    Man I hate those stupid commercials!
     
  25. Jun 26, 2020 at 7:20 AM
    #25
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    I called yesterday, spoke wuth Dave @ Eibach. He sent me the FedEx return label this morning already. I'm going to drop off the box @FedEx sometime today.
     
    Snickel Fritz and nimby like this.
  26. Jun 26, 2020 at 10:37 AM
    #26
    Snickel Fritz

    Snickel Fritz Grew Up Around Lead Paint

    Joined:
    Oct 7, 2018
    Member:
    #7385
    Messages:
    443
    Gender:
    Male
    First Name:
    Ben
    West Texas
    Vehicle:
    2018 TRD ORP - Silver
    FN Konig Six Shooters+Cooper AT3 4S 255/75/17 Kenwood DNX996XR RAV4 heated blind spot mirrors OEM Blackout Edition LED fogs Buncha sheepskin stuff Not installed... yet: Thinkware U1000 DC (benched) Renogy DCC50S (benched) SOS Concepts Aluminum Full Bumper and Steel Sliders (ordered)
    Call back sometime and ask Tanner if there's anything he can do for you like a discount or maybe just some swag. I don't know what you have for bump stops, that might be one thing you don't have where they could hook you up a little?
    I mean, you bought nearly everything from them, and you're being honest, even dropping the package off for them... I don't think a discount or some other consideration is out of the question.

    P.S.
    Ask for Tanner, David was friendly and helpful but Tanner is the one who gave me a discount when I was fully prepared to pay full price.
     
  27. Jun 26, 2020 at 11:38 AM
    #27
    glwood54

    glwood54 [OP] New Member

    Joined:
    Aug 19, 2019
    Member:
    #10964
    Messages:
    784
    Gender:
    Male
    First Name:
    Gary
    Albuquerque, NM
    Vehicle:
    2019 OR, KDSS, RSG sliders, Eibach struts/shocks, 265/70 Falken Wildpeaks
    Thanks for the suggestion. I'm not looking for anything for helping to fix someone else's screwup...maybe if I order anything else from Eibach in the future, I can request a break then. For now, just paying it forward.
     
    nimby and Snickel Fritz like this.

Products Discussed in

To Top