Westcott Designs = Trash!!!!!!

Some of the reply's in here are absolutely hilarious. I wonder what would happen if some of you accidently wandered off of the pavement and had to use a set of sliders or skid plates for what they are intended for??

 

So you ignored the 1 year powder coat warranty at the time of purchase?

 

Come again? The local company I spoke to felt that the sliders weren't properly prepped hence the rust already appearing. Folks, if I drove this thing every day I'd probably feel a lil different. It's kept clean, it's serviced, etc. Guess my expectations of customer service are on a different level,..... Got it 1 yr warranty....

 

I own the ladder and the roof rack from wescott, been over 3 yrs and I live in hot Texas, the ladder has a couple of spots but what's the big deal, all of these things will do this eventually. Touch it up and drink a cold one.

 

I do own several of their products and one of them being the DOM sliders with tig weld and top plates. 3 years later and you are complaining about rust spots living in NY. Is Westcott suppose to offer a lifetime warranty on their products???

Have you ever been to their shop and seen all the different stages of quality control each product goes through? Jeff is a very stand-up kind of business owner and always tries to make things right when a customer is not happy with his products. There is always two sides to every story and knowing Jeff and how he operates I put my trust in him 100%.

Maybe try a different company where they mass produce all their items and maybe you will get better service down the road. For me and thousands of other 4runners and Toyota owners we will stick with WD anyday of the year!