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Sad New 4Runner Owner

Discussion in 'New Member Introductions' started by JulieJ, Nov 3, 2018.

  1. Nov 3, 2018 at 4:10 PM
    #1
    JulieJ

    JulieJ [OP] New Member

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    I purchased my 2018 4Runner last December and it has 8500 miles on it. 3 weeks ago the engine light went on and I heard a knocking. It was determined that while casting the lifters and cams, sand got in there and they were defective. The dealer replaced the top half of the engine. I had it for 3 days and the knocking started again (yesterday actually) SO back to the dealer and I have a rental again. I have asked for a new engine but will hear from the service manager on Monday

    I am worried that I got a lemon which sucks because I dearly love "Kevin"

    Any advice?
     
  2. Nov 3, 2018 at 4:18 PM
    #2
    scottalot

    scottalot Stockalot

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    That is definitely sad but sounds like your hands are tied. While it’s a pain to not have it the good thing is it’s entirely under warranty and you can rest assured that Toyota will make it right, eventually.

    Depending on how long you are without it I’d hit them up for compensation towards the payments you have to make while it’s not in your possession
     
    WallyT4R, rockybird, GoXplore and 2 others like this.
  3. Nov 3, 2018 at 5:31 PM
    #3
    SLoTH_XVX

    SLoTH_XVX New Member

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    That is sweet of you Julie, I didn't know you cared ;)

    ...but seriously, that is a case of the 'sucks'!!

    My experience with Toyota has been exceptional I hope that they will honor correcting the issue for you and get you back on the road soon.
     
  4. Nov 3, 2018 at 6:26 PM
    #4
    jester243

    jester243 rabble rabble rabble

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    :laugh:
     
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  5. Nov 4, 2018 at 3:20 PM
    #5
    JulieJ

    JulieJ [OP] New Member

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    Oh Kevin you're a hoot !
     
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  6. Nov 4, 2018 at 5:32 PM
    #6
    SLoTH_XVX

    SLoTH_XVX New Member

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    ;)

    Really hope they can get this right for you hun. I don't know what I would do if my girls was down for the count like that.
     
    JulieJ [OP] likes this.
  7. Nov 5, 2018 at 6:44 PM
    #7
    d.dodge

    d.dodge New Member

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    Did you take if off road somewhere and suck up some sand or something? This really scares me since I just picked up my brand new 2018 yesterday.
     
  8. Nov 6, 2018 at 5:11 AM
    #8
    JulieJ

    JulieJ [OP] New Member

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    sadly no, I do take it off road but I was told the parts were soft casts, defective from the factory. Interestingly , the service guy said this didn't warrant a recall. Maybe it will down the road but Im sure they cast a whole bunch at once so this HAS to potentially affect bunch of vehicles.
     
  9. Nov 6, 2018 at 5:18 AM
    #9
    d.dodge

    d.dodge New Member

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    Wonderful
     
  10. Nov 6, 2018 at 6:11 AM
    #10
    JulieJ

    JulieJ [OP] New Member

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    I can post my VIN, I guess that's safe, to compare assembly plants etc.
    JTEBU5JR4J5516062 and maybe put your mind at rest
     
    scottalot likes this.
  11. Nov 6, 2018 at 6:23 AM
    #11
    DGP1961

    DGP1961 New Member

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    Great I have a 2018 also. If anyone else will have an effected one it'll be me. :( Where in the VIN number does it tell you the plant?
     
  12. Nov 6, 2018 at 6:26 AM
    #12
    DGP1961

    DGP1961 New Member

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    Please keep this thread going with updates so we all know what's happening that would be appreciated.
     
    JulieJ [OP], jgcaps and d.dodge like this.
  13. Nov 6, 2018 at 7:18 AM
    #13
    Linuxr

    Linuxr New Member

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    Oh great, and I just bought an 18 :(
     
  14. Nov 6, 2018 at 8:56 AM
    #14
    Kyblack76

    Kyblack76 New Member

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    Meh... 2018 here, and I'm not even gonna give it a second thought. I'm sure they will take care of it. They have to. Dont have a choice. As for tripping out about it on my end, nah. Not even for a second.
     
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  15. Nov 6, 2018 at 9:12 AM
    #15
    JulieJ

    JulieJ [OP] New Member

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    Will do!
     
  16. Nov 6, 2018 at 3:31 PM
    #16
    JulieJ

    JulieJ [OP] New Member

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    It has been determined that the cam chain tensoner was at fault. The new one as been ordered. Seems like that should have been done when they rebuilt the top half of the engine ? I know nothing about engines. I should have Kevin back on Friday
     
  17. Nov 6, 2018 at 6:59 PM
    #17
    SLoTH_XVX

    SLoTH_XVX New Member

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    Looks like Japan....

    upload_2018-11-6_20-59-27.jpg
     
    scottalot likes this.
  18. Nov 7, 2018 at 4:05 AM
    #18
    DGP1961

    DGP1961 New Member

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    Personally I think your way to confident about Toyota's concern about "doing the right thing." In my opinion they all cut corners and do as little as possible to make things right, they all do it even Toyota. Whatever just my .02
     
  19. Nov 7, 2018 at 5:17 AM
    #19
    JulieJ

    JulieJ [OP] New Member

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    Yes all 4runners are made in Japan. Time will tell if this is the last of the issues
     
  20. Nov 7, 2018 at 8:02 AM
    #20
    TRD in PDX

    TRD in PDX New Member

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    I'm not buying this BS. It would have affected far more 1GR-FE 4.0L motors than just the one here and we'd all heard about it. It also would have been caught during engine assembly. Timing chain tensioner, possibly, but the sand casting diagnosis is most likely malarky.
     
  21. Nov 7, 2018 at 3:52 PM
    #21
    JulieJ

    JulieJ [OP] New Member

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    I think it’s weird too. It would have triggered a recall I would imagine. The dealer said it wouldn’t
     
  22. Nov 7, 2018 at 4:43 PM
    #22
    DGP1961

    DGP1961 New Member

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    All dealer voodoo they all do it you'll never know, just hope it gets fixed with no more issues.
     
  23. Nov 9, 2018 at 12:06 PM
    #23
    JulieJ

    JulieJ [OP] New Member

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    Update. I was supposed to pick him up today but there is an odd yellow fluid from the cylinder head. The service manager has never seen this in 30 years and a guy from Toyota flew here to get a sample and analyze it. Results will be back Wednesday. I have demanded a new vehicle but have to wait for fluid results to come back.
     
  24. Nov 9, 2018 at 4:10 PM
    #24
    4runningMan

    4runningMan New Member

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    Agreed. Toyota has case managers dealing with probably thousands of issues every single day. Be your own advocate and stay on them.
     
  25. Nov 9, 2018 at 5:30 PM
    #25
    Kyblack76

    Kyblack76 New Member

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    Meh. You guys sweat that shit. I wont ..
     
  26. Nov 9, 2018 at 5:58 PM
    #26
    scottalot

    scottalot Stockalot

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    Sounds like a runny nose, must have a touch of the flu hehe
    Jk, curious as to what the determine to be the cause
     
  27. Nov 10, 2018 at 7:13 PM
    #27
    Aggie2k15

    Aggie2k15 New Member

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    That's cool, if you don't have anything to add it's ok not to comment.

    OP appreciate the updates, please keep us informed.
     
    4runningMan likes this.
  28. Nov 11, 2018 at 6:24 AM
    #28
    POOLGUY

    POOLGUY New Member

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    Sub'd for the outcome.

    I hope your Kevin gets better, or you get Kevin 2.0.
     
  29. Nov 11, 2018 at 11:12 AM
    #29
    doc4216

    doc4216 New Member

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    OP, hope you can get this sorted out and Toyota makes things right. Fingers crossed you get a new ride.
     
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