1. Welcome to 4Runners.com!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all 4Runner discussion topics
    • Transfer over your build thread from a different forum to this one
    • Communicate privately with other 4Runner owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Sad New 4Runner Owner

Discussion in 'New Member Introductions' started by JulieJ, Nov 3, 2018.

  1. Nov 3, 2018 at 4:10 PM
    #1
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    I purchased my 2018 4Runner last December and it has 8500 miles on it. 3 weeks ago the engine light went on and I heard a knocking. It was determined that while casting the lifters and cams, sand got in there and they were defective. The dealer replaced the top half of the engine. I had it for 3 days and the knocking started again (yesterday actually) SO back to the dealer and I have a rental again. I have asked for a new engine but will hear from the service manager on Monday

    I am worried that I got a lemon which sucks because I dearly love "Kevin"

    Any advice?
     
    Strandskov likes this.
  2. Nov 3, 2018 at 4:18 PM
    #2
    scottalot

    scottalot Stockalot

    Joined:
    Oct 12, 2018
    Member:
    #7442
    Messages:
    373
    Gender:
    Male
    First Name:
    Scott
    Charleston SC
    Vehicle:
    2018 T4R offroad
    To be determined
    That is definitely sad but sounds like your hands are tied. While it’s a pain to not have it the good thing is it’s entirely under warranty and you can rest assured that Toyota will make it right, eventually.

    Depending on how long you are without it I’d hit them up for compensation towards the payments you have to make while it’s not in your possession
     
  3. Nov 3, 2018 at 5:31 PM
    #3
    SLoTH_XVX

    SLoTH_XVX New Member

    Joined:
    Jun 21, 2018
    Member:
    #6311
    Messages:
    130
    Gender:
    Male
    First Name:
    Kevin
    Vehicle:
    2015 4Runner SR5 Premium White
    6" Fabtec Suspension Lift 35x12.5 Fuel Gripper M/T Tires 18" Fuel - Vapor Wheels
    That is sweet of you Julie, I didn't know you cared ;)

    ...but seriously, that is a case of the 'sucks'!!

    My experience with Toyota has been exceptional I hope that they will honor correcting the issue for you and get you back on the road soon.
     
  4. Nov 3, 2018 at 6:26 PM
    #4
    jester243

    jester243 rabble rabble rabble

    Joined:
    Jul 13, 2016
    Member:
    #2304
    Messages:
    1,241
    Gender:
    Male
    First Name:
    Dan
    Spokane, WA
    Vehicle:
    2016 4Runner Trail Premium w/ KDSS
    :laugh:
     
  5. Nov 4, 2018 at 3:20 PM
    #5
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    Oh Kevin you're a hoot !
     
    Strandskov, SLoTH_XVX and scottalot like this.
  6. Nov 4, 2018 at 5:32 PM
    #6
    SLoTH_XVX

    SLoTH_XVX New Member

    Joined:
    Jun 21, 2018
    Member:
    #6311
    Messages:
    130
    Gender:
    Male
    First Name:
    Kevin
    Vehicle:
    2015 4Runner SR5 Premium White
    6" Fabtec Suspension Lift 35x12.5 Fuel Gripper M/T Tires 18" Fuel - Vapor Wheels
    ;)

    Really hope they can get this right for you hun. I don't know what I would do if my girls was down for the count like that.
     
    Strandskov and JulieJ [OP] like this.
  7. Nov 5, 2018 at 6:44 PM
    #7
    d.dodge

    d.dodge New Member

    Joined:
    Oct 29, 2018
    Member:
    #7600
    Messages:
    7
    Gender:
    Male
    Nor-Cal
    Vehicle:
    2018 4Runner 4x4 SR5 White
    Did you take if off road somewhere and suck up some sand or something? This really scares me since I just picked up my brand new 2018 yesterday.
     
    Strandskov likes this.
  8. Nov 6, 2018 at 5:11 AM
    #8
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    sadly no, I do take it off road but I was told the parts were soft casts, defective from the factory. Interestingly , the service guy said this didn't warrant a recall. Maybe it will down the road but Im sure they cast a whole bunch at once so this HAS to potentially affect bunch of vehicles.
     
    Strandskov likes this.
  9. Nov 6, 2018 at 5:18 AM
    #9
    d.dodge

    d.dodge New Member

    Joined:
    Oct 29, 2018
    Member:
    #7600
    Messages:
    7
    Gender:
    Male
    Nor-Cal
    Vehicle:
    2018 4Runner 4x4 SR5 White
    Wonderful
     
    Strandskov likes this.
  10. Nov 6, 2018 at 6:11 AM
    #10
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    I can post my VIN, I guess that's safe, to compare assembly plants etc.
    JTEBU5JR4J5516062 and maybe put your mind at rest
     
    Strandskov and scottalot like this.
  11. Nov 6, 2018 at 6:23 AM
    #11
    DGP1961

    DGP1961 New Member

    Joined:
    Sep 17, 2018
    Member:
    #7154
    Messages:
    445
    Gender:
    Male
    Vehicle:
    2018 SR5 Premium
    Great I have a 2018 also. If anyone else will have an effected one it'll be me. :( Where in the VIN number does it tell you the plant?
     
    Strandskov likes this.
  12. Nov 6, 2018 at 6:26 AM
    #12
    DGP1961

    DGP1961 New Member

    Joined:
    Sep 17, 2018
    Member:
    #7154
    Messages:
    445
    Gender:
    Male
    Vehicle:
    2018 SR5 Premium
    Please keep this thread going with updates so we all know what's happening that would be appreciated.
     
  13. Nov 6, 2018 at 7:18 AM
    #13
    Linuxr

    Linuxr New Member

    Joined:
    Nov 2, 2018
    Member:
    #7650
    Messages:
    36
    VA
    Oh great, and I just bought an 18 :(
     
    Strandskov likes this.
  14. Nov 6, 2018 at 8:56 AM
    #14
    Kyblack76

    Kyblack76 New Member

    Joined:
    Jan 21, 2018
    Member:
    #5354
    Messages:
    444
    Gender:
    Male
    First Name:
    Kyle
    Layton, Utah
    Vehicle:
    18 TRD O.R
    Meh... 2018 here, and I'm not even gonna give it a second thought. I'm sure they will take care of it. They have to. Dont have a choice. As for tripping out about it on my end, nah. Not even for a second.
     
    Strandskov, scottalot and WallyT4R like this.
  15. Nov 6, 2018 at 9:12 AM
    #15
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    Will do!
     
    Strandskov likes this.
  16. Nov 6, 2018 at 3:31 PM
    #16
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    It has been determined that the cam chain tensoner was at fault. The new one as been ordered. Seems like that should have been done when they rebuilt the top half of the engine ? I know nothing about engines. I should have Kevin back on Friday
     
  17. Nov 6, 2018 at 6:59 PM
    #17
    SLoTH_XVX

    SLoTH_XVX New Member

    Joined:
    Jun 21, 2018
    Member:
    #6311
    Messages:
    130
    Gender:
    Male
    First Name:
    Kevin
    Vehicle:
    2015 4Runner SR5 Premium White
    6" Fabtec Suspension Lift 35x12.5 Fuel Gripper M/T Tires 18" Fuel - Vapor Wheels
    Looks like Japan....

    upload_2018-11-6_20-59-27.jpg
     
    Strandskov and scottalot like this.
  18. Nov 7, 2018 at 4:05 AM
    #18
    DGP1961

    DGP1961 New Member

    Joined:
    Sep 17, 2018
    Member:
    #7154
    Messages:
    445
    Gender:
    Male
    Vehicle:
    2018 SR5 Premium
    Personally I think your way to confident about Toyota's concern about "doing the right thing." In my opinion they all cut corners and do as little as possible to make things right, they all do it even Toyota. Whatever just my .02
     
    Strandskov likes this.
  19. Nov 7, 2018 at 5:17 AM
    #19
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    Yes all 4runners are made in Japan. Time will tell if this is the last of the issues
     
    Strandskov likes this.
  20. Nov 7, 2018 at 8:02 AM
    #20
    TRD in PDX

    TRD in PDX New Member

    Joined:
    Sep 3, 2018
    Member:
    #6980
    Messages:
    16
    Gender:
    Male
    Portland, Oregon
    Vehicle:
    2018 4Runner TRD OR Premium
    I'm not buying this BS. It would have affected far more 1GR-FE 4.0L motors than just the one here and we'd all heard about it. It also would have been caught during engine assembly. Timing chain tensioner, possibly, but the sand casting diagnosis is most likely malarky.
     
    Strandskov likes this.
  21. Nov 7, 2018 at 3:52 PM
    #21
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    I think it’s weird too. It would have triggered a recall I would imagine. The dealer said it wouldn’t
     
    Strandskov likes this.
  22. Nov 7, 2018 at 4:43 PM
    #22
    DGP1961

    DGP1961 New Member

    Joined:
    Sep 17, 2018
    Member:
    #7154
    Messages:
    445
    Gender:
    Male
    Vehicle:
    2018 SR5 Premium
    All dealer voodoo they all do it you'll never know, just hope it gets fixed with no more issues.
     
    Strandskov likes this.
  23. Nov 9, 2018 at 12:06 PM
    #23
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    Update. I was supposed to pick him up today but there is an odd yellow fluid from the cylinder head. The service manager has never seen this in 30 years and a guy from Toyota flew here to get a sample and analyze it. Results will be back Wednesday. I have demanded a new vehicle but have to wait for fluid results to come back.
     
    Strandskov likes this.
  24. Nov 9, 2018 at 4:10 PM
    #24
    4runningMan

    4runningMan New Member

    Joined:
    Sep 23, 2018
    Member:
    #7255
    Messages:
    767
    Agreed. Toyota has case managers dealing with probably thousands of issues every single day. Be your own advocate and stay on them.
     
    Strandskov likes this.
  25. Nov 9, 2018 at 5:30 PM
    #25
    Kyblack76

    Kyblack76 New Member

    Joined:
    Jan 21, 2018
    Member:
    #5354
    Messages:
    444
    Gender:
    Male
    First Name:
    Kyle
    Layton, Utah
    Vehicle:
    18 TRD O.R
    Meh. You guys sweat that shit. I wont ..
     
    Strandskov likes this.
  26. Nov 9, 2018 at 5:58 PM
    #26
    scottalot

    scottalot Stockalot

    Joined:
    Oct 12, 2018
    Member:
    #7442
    Messages:
    373
    Gender:
    Male
    First Name:
    Scott
    Charleston SC
    Vehicle:
    2018 T4R offroad
    To be determined
    Sounds like a runny nose, must have a touch of the flu hehe
    Jk, curious as to what the determine to be the cause
     
    Strandskov likes this.
  27. Nov 10, 2018 at 7:13 PM
    #27
    Aggie2k15

    Aggie2k15 New Member

    Joined:
    Oct 29, 2018
    Member:
    #7606
    Messages:
    3
    That's cool, if you don't have anything to add it's ok not to comment.

    OP appreciate the updates, please keep us informed.
     
    Strandskov and 4runningMan like this.
  28. Nov 11, 2018 at 6:24 AM
    #28
    POOLGUY

    POOLGUY New Member

    Joined:
    Aug 16, 2016
    Member:
    #2481
    Messages:
    98
    Gender:
    Male
    First Name:
    Jeff
    Vehicle:
    '08 4RUNNER
    Sub'd for the outcome.

    I hope your Kevin gets better, or you get Kevin 2.0.
     
    Strandskov likes this.
  29. Nov 11, 2018 at 11:12 AM
    #29
    doc4216

    doc4216 New Member

    Joined:
    May 27, 2018
    Member:
    #6112
    Messages:
    67
    Gender:
    Female
    First Name:
    Shannon
    Bay Area
    Vehicle:
    2015 SR5
    none yet
    OP, hope you can get this sorted out and Toyota makes things right. Fingers crossed you get a new ride.
     
    Strandskov likes this.
  30. Nov 20, 2018 at 12:04 PM
    #30
    JulieJ

    JulieJ [OP] New Member

    Joined:
    Sep 28, 2018
    Member:
    #7315
    Messages:
    21
    Gender:
    Female
    First Name:
    Julie
    Vehicle:
    2018 4Runner
    none yet
    So and end to the story. The dealer has replaced old Kevin with a new Kevin. Didn’t get the tan leather interior but we shall carry on !
     
    doc4216, cjrunner, Strandskov and 2 others like this.
To Top