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my take of Icon's customer service.

Discussion in '5th Gen 4Runners (2010-2024)' started by samsung, Oct 22, 2016.

  1. Oct 22, 2016 at 9:11 AM

    samsung [OP] New Member

    Oct 17, 2015
    First Name:
    2015 4Runner Trail Edition
    Hello all just wanted to give my 2 cents on Icon's customer service. If you haven't dealt with them hopefully it'll give you an insite on my personal experience about their service.

    I installed my stage 5 about a year ago. and just last few weeks i've notice oil on my garage floor where i park the runner. Keep in mind that i have about 5k street miles on it, never taken it offroad or anything. upon inspecting the front passenger side coilover i see oil all over the shock. I contacted Icon's customer service and the rep told me to send it back to them and that they service shocks on tuesdays. they need to get it by monday at the end of the day to be able to be serviced on tuesday. The hardest part about the whole transaction was that i have to take out the sock and pack everything to be shipped. I did have to pay for the shipping there but they covered the return shipping. BTW they shiipped it back to me overnight but it was on a friday and i didn't get them until monday night. Icon took care of my issue promptly (no questions asked)

    upon receiving them back i've noticed it was still leaking but that was just one of the nut that was about 1/4 turn too loose. just tight them back up and all is good.
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  2. Oct 22, 2016 at 10:56 AM

    Palerider New Member

    Feb 24, 2016
    First Name:
    2016 TRD PRO quicksand
    Installed Rago brackets and 4" cube ditch lights. Weather tech mats. Cargo net. Cargo mat. Ordered Gobi rack with ladder.
    Its refreshing to know that great companies are still out there. Super response from Icon.

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