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Audio stopped working today

Discussion in '5th Gen 4Runners (2010-2024)' started by AdelaOnyx, May 31, 2024.

  1. May 31, 2024 at 6:44 PM
    #1
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    Have the 4runner nightshade limited with the premium sound. Driving home today the audio just stopped working mid song. It's happened before and just turning the car off an back on worked to fix it. However this time, the volume knob moves but doesn't register any volume change. Spotify shows the song is playing but no sound at all. Any thoughts? I checked the audio fuse and it looks fine. I've held the volume button to reset it but still no luck.

    Help please I need my music!
     
  2. May 31, 2024 at 6:45 PM
    #2
    Lc200

    Lc200 Member

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    Remove the negative battery terminal for 10 mins and re connect. See if it solves this.
     
  3. May 31, 2024 at 6:45 PM
    #3
    Borracho Loco

    Borracho Loco My 4Runner identifies as a Prius!

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    Oooh look, another mod.....
    Is it just Spotify? What happens if you turn on the actual radio and tune into an FM station?
     
  4. May 31, 2024 at 6:47 PM
    #4
    crob42

    crob42 New Member

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    Xreas delete. Bilstein 5160/6112 285 Toyos. BMC. Prinsu
    I can’t be of help here to solve it, but my 21 limited does this sometimes to. Mostly on startup. The only remedy is turn if car and restart. Happens about once every few months, more in the winter.
     
  5. May 31, 2024 at 7:37 PM
    #5
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    Am/Fm, Bluetooth, none of it has audio
     
  6. May 31, 2024 at 7:38 PM
    #6
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    I will try this in the morning first thing! Hopefully it'll fix the issue
     
  7. May 31, 2024 at 7:40 PM
    #7
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    I've had a similar issue a couple times now but it's only my Bluetooth that won't have sound when that one happens. I can use am/fm without issue, and the volume knob still registers. This is a bit more of an issue as I have zero audio all around.
     
  8. May 31, 2024 at 11:12 PM
    #8
    Slopemaster

    Slopemaster Slope Survivalist

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    Sounds like a hardware glitch from the newer head units. Warranty
     
  9. Jun 1, 2024 at 8:01 AM
    #9
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    This did not work unfortunately. Guess I'll be calling the dealership.
     
  10. Jun 1, 2024 at 8:11 AM
    #10
    Grandpawmoses

    Grandpawmoses Dirty Old Man

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    I had that issue on my 2021 Taco but it would always come back on if I restarted the truck.
    After much aggravation with it, a tech savvy friend determined that it was caused by the Bluetooth of my older phone. It seems the vehicle Bluetooth was trying to accept a nonexistent call from my phone and muted the radio. I was due for a phone upgrade anyway. That solved my issue.
     
  11. Jun 11, 2024 at 7:28 AM
    #11
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    Update - car has been at the service center for the last 3.5 days - finally getting "somewhere" after them being unable to diagnose the issue.

    Their most recent update - and I have a question I'd rather ask normal people than dealership people that just want my money.

    "Good morning, they did reply and unfortunately the amplifier would fall under the optional high tech and is a non covered component. I would have to order the amplifier and I won’t receive an ETA until after we order. Total investment would be $1800 for everything before any coupons. Let me know if I can get this ordered for you or if you have any questions. Thank you again and apologies for the not so good news."

    I've been looking at getting a separate amplifier and sub anyway, would that replace whatever amplifier is stock in car and I could just not worry about replacing it through the dealership?
     
  12. Jun 11, 2024 at 10:09 AM
    #12
    Spare Parts

    Spare Parts New Member

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    Factory installed and they are not covering it under warranty? Did you do something to cause it to not work?
     
  13. Jun 11, 2024 at 10:35 AM
    #13
    Ripper238

    Ripper238 New Member

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    I would push the issue with the dealer, write a letter to the CEO.

    But i'm all for upgrading, however you should upgrade the head unit, amp and speakers.
     
  14. Jun 11, 2024 at 11:40 AM
    #14
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    Contemplating it. I'm so frustrated they said the warranty doesn't cover optional high tech components. It's the stock radio setup from what I gather and can tell. (bought it used with 32k miles) It is a premium audio package though so I'm not sure if that makes a difference.
     
  15. Jun 11, 2024 at 11:41 AM
    #15
    AdelaOnyx

    AdelaOnyx [OP] New Member

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    Nope, as my other response said, it's the premium audio package and the warranty doesn't cover "optional high tech components". I had my music about half way up and it just randomly stopped. They say it's the amplifier that's popping a code.
     
  16. Jun 11, 2024 at 11:42 AM
    #16
    Ripper238

    Ripper238 New Member

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    It shouldn't make a difference being a premium package. But buying used may.

    I spent a lot of $$$$ on my upgraded stereo, so expect that if you want to do it right.
     

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