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2020 Radio Screen already scratched

Discussion in '5th Gen 4Runners (2010+)' started by JeffK, Oct 20, 2019.

  1. Oct 20, 2019 at 7:27 PM
    #1
    JeffK

    JeffK [OP] New Member

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    I’ve had my new 4Runner SR5 Premium for one week and the screen for the radio is already scratched. I’ve called my “experience” department at the dealer, but I am not expecting much. I’ve been waiting for CarPlay and am super disappointed that something that should be solved is happening. You can tell its where I am scrolling or choosing items on the screen.

    How soft is this plastic screen?

    I’ve added a pic. Hopefully you can see the scratches.

    A7FAA575-CC84-4F66-B64B-68B90EF6E48F.jpg
     
  2. Oct 20, 2019 at 7:45 PM
    #2
    Thatbassguy

    Thatbassguy New Member

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    Wow! That looks pretty bad. I don't notice anything like that in mine.

    I hope there's a solution!
     
  3. Oct 20, 2019 at 8:12 PM
    #3
    ForRun

    ForRun 2019 Offroad Premium

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    Is that by chance a shipping film cover the kid at the dealer didn't take off?
    Screens are typically pretty durable. Did you wash it with anything with grit?
     
    Last edited: Oct 21, 2019
  4. Oct 21, 2019 at 5:47 AM
    #4
    DGP1961

    DGP1961 New Member

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    Looks like something gritty scratched it.
     
  5. Oct 21, 2019 at 6:20 AM
    #5
    KSJ08

    KSJ08 New Member

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    All kidding aside that does suck!!
     
    Last edited: Oct 21, 2019
    4runGirl88, toy33 and nimby like this.
  6. Oct 21, 2019 at 7:02 AM
    #6
    JeffK

    JeffK [OP] New Member

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    I can’t see a film, but i don’t think so.

    So far I just used it. I haven’t had a chance to clean the 4Runner yet. You have to be the right light from the sun to see the scratches. I really think they were there before I got it, but I really have nothing to prove that at all. I sent them a message, so I will see what they say.
     
  7. Oct 22, 2019 at 10:29 PM
    #7
    2020runner

    2020runner New Member

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    My 2020 4WD SR5 PREMIUM 2 WEEKS OLD no scratches. I use a new damp microfiber to wipe and dry side to dry. NO SCRaTCHES. How u wiping it?
     
  8. Oct 23, 2019 at 7:12 AM
    #8
    Jack Diesel

    Jack Diesel New Member

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    I’ve had mine almost a month with no issues - sorry about that. Sucks!
     
  9. Oct 23, 2019 at 7:17 AM
    #9
    2020runner

    2020runner New Member

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    U sure no one else in ure household took an old skool rag and wipes it? Dude this sucks.
     
  10. Oct 23, 2019 at 9:14 AM
    #10
    Dillusion

    Dillusion New Member

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    Thats not from fingers swiping.
     
  11. Oct 23, 2019 at 9:29 AM
    #11
    SR5 Limited

    SR5 Limited New Member

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    That’s what you get when you let some “pot head” detail your ride.:)
     
  12. Oct 23, 2019 at 10:27 AM
    #12
    RusPro17

    RusPro17 New Member

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    That had to be on there when you picked it up from the dealer. Never seen one scratched like that.
     
  13. Oct 23, 2019 at 10:41 AM
    #13
    4Runner_Patrick

    4Runner_Patrick New Member

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    I'd ask them to swap it out for a new one. Mine had a fault code and went blank. It was replaced at no charge. That looks like it was damaged in transit by...
     
  14. Oct 23, 2019 at 11:22 AM
    #14
    SR5 Limited

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    Sabotage?:spy:
     
  15. Oct 23, 2019 at 12:01 PM
    #15
    2020runner

    2020runner New Member

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    Say that it freezes constantly. AND repeat and repeat.
     
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  16. Oct 23, 2019 at 12:58 PM
    #16
    2020runner

    2020runner New Member

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    When i test drove my 2020 SR5P i noticed screen had what appeared a 1/8 inch deep scratch. I was worried about it durinf test drive. It was going to be a deal breaker since only one in lot. When i parked it i touched the "scratch" and it ended up being what appeared to be a fiber of carpet or something similar and it moved. NO SCRATCH.

    DO NOT push the scratch thing if its been a while after delivery. Say that it freezes randomly no specific time it does it. Repeat keep repeating.
     
  17. Oct 23, 2019 at 12:59 PM
    #17
    4Runner_Patrick

    4Runner_Patrick New Member

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    Which is actually true on a lot of these units.
     
  18. Oct 23, 2019 at 1:02 PM
    #18
    2020runner

    2020runner New Member

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    My guess..those white rough rags swiped across.dry.

    Thick tagless not worn out microfibers only for the win !!!
     
  19. Oct 23, 2019 at 1:06 PM
    #19
    2020runner

    2020runner New Member

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    HOTOR

    16 X 16 INCH LARGE and thick microfiber cloths...
    Thick - TAGLESS - different colors. BEST !!

    On AMAZON best you can buy when it gets replaced !!!

    BECAUSE THE HEADUNIT KEEPS ON RANDOMLY FREEZING. RIGHT?
     
  20. Oct 23, 2019 at 1:10 PM
    #20
    2020runner

    2020runner New Member

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    My headunit no hiccups or lockups, but then again I have not tried android auto or apple car play thing. It is funny for reals owner manual says what to do if it freezes. Gives instructions on what to do.
     
  21. Oct 23, 2019 at 4:56 PM
    #21
    JeffK

    JeffK [OP] New Member

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    I didn’t wipe it. When I found the scratches, I hadn’t clean anything yet.
     
  22. Oct 23, 2019 at 4:58 PM
    #22
    Dillusion

    Dillusion New Member

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    I bet the guy doing the detailing before it got sold was the winner.
     
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  23. Oct 23, 2019 at 5:01 PM
    #23
    JeffK

    JeffK [OP] New Member

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    I will give that a shot.
     
  24. Oct 23, 2019 at 8:56 PM
    #24
    ForRun

    ForRun 2019 Offroad Premium

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    Far to many like that nowadays. 3 years ago bought a new pickup and I told the dealer I will not sign until I see it cleaned up. Long story short, had a long road trip and dealer was stalling. Soon as it was raining they drove it around and was dark. Next day had a big scratch in the paint and looked like they tried to buff with steal wool. 3 paint jobs later the dealer made it right.
    Now I forsure will never sign..had I known i would have made them get another truck..dealers suck
     
  25. Oct 24, 2019 at 9:57 AM
    #25
    Dillusion

    Dillusion New Member

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    I tried to get them to not detail my 4R when I bought it. Told them I will take care of it.

    They still did most of it but they did leave the plastic on most of the stuff and I took care of it. I don't need some 19 year old trying to detail my car in a rush to get it out the door.
     
  26. Oct 27, 2019 at 7:58 AM
    #26
    Jmb0351

    Jmb0351 New Member

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    Theres no way that's from a bare finger tip, lol
     
  27. Oct 27, 2019 at 8:59 AM
    #27
    4runningMan

    4runningMan New Member

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    Is the new screen a hard surface like an iPhone or the new Tacoma screens? Or is it the soft stuff like the older 5th gen 4runners?
     
  28. Oct 27, 2019 at 2:54 PM
    #28
    Dougie

    Dougie New Member

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    Bro, it sucks that your screen keeps freezing.
     
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  29. Oct 27, 2019 at 2:56 PM
    #29
    Dougie

    Dougie New Member

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    I tell them the same thing. That being said, you've also been at the dealership like 5 hours at that point, so you just want to go home lol. So irritating...especially when you know exactly what you want, how much you want to pay for it, and how you're going to pay.
     
  30. Oct 27, 2019 at 6:28 PM
    #30
    2020runner

    2020runner New Member

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    5 hours? Huh? You can shorten 5 hours to a lot less by getting up and walking away OFF THE BAT. Gets the point across in one minute after they go ectremely high, homie not messing around. THEY WILL EITHER LOWER THE PRICE ON THE SPOT OR AN HOUR LATER WHEN YOU GO HOME or stick around somewhere. Manufactures need to simplify things stop the back and forth games.

    Thats why I use Costco Auto Program - this the price BAMM off the bat. Got my 4 runner 500 bucks above invoice on my 2020.

    Got my new 18 yamaha 450 quad through costco too. No bs no games no back and forth games no prep fee no markup bs. Price, sign, and trailer it.
     

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