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2020 4Runner SR5P Carplay Issue. UPDATE: Fixed with iOS 13.3.1 or Toyotas Entune Update

Discussion in '5th Gen 4Runners (2010+)' started by ant the ninja, Oct 14, 2019.

  1. Jan 24, 2020 at 10:14 AM
    #211
    semp

    semp New Member

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    Tested on 11 pro and 11 pro max.
     
  2. Jan 24, 2020 at 11:01 AM
    #212
    heq206

    heq206 New Member

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    Updated my 2020 TRD Pro this morning and I no longer have a CarPlay calling issue with my iPhone 11 Pro. Thanks @davidgasparyan for posting the files.

    I was on software version 1007-audio and 1006-navigation. And now I'm on 1047-audio and 1030-navigation.

    Some other pieces of feedback regarding phones. I got the iPhone 11 Pro on November 2nd, my previous phone was an iPhone X (work) and iPhone XR (personal). I've owned the 2020 4Runner since September 23rd and did NOT have any issues with phone calls while connected with CarPlay with my "older" iPhones (X and XR).

    Only when I upgraded phones to the iPhone 11 Pro, is when I couldn't make calls while the phone was connected via CarPlay.
     
  3. Jan 24, 2020 at 4:41 PM
    #213
    RusPro17

    RusPro17 New Member

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    Thank for the update. That seems where all the issues are with the iPhone 11.
     
  4. Jan 25, 2020 at 5:13 PM
    #214
    The_Reaper

    The_Reaper New Member

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    Thank you, that worked perfectly. TeamHeq pointed me here from T4R and now I'm a member :).

    I did not disconnect the battery, just ran the update and followed davidgasparyan's readme file.

    Screenshots for those who haven't done it yet.

    20200125_173622.jpg 20200125_173645.jpg 20200125_173659.jpg 20200125_173709.jpg 20200125_174008.jpg 20200125_174240.jpg 20200125_174409.jpg
     
    Last edited: Jan 25, 2020
    davidgasparyan likes this.
  5. Jan 25, 2020 at 9:59 PM
    #215
    semp

    semp New Member

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    Anyone with iphone 11 Pro/max working fine?
    Mine works with ignition on once every 5 attempts but only once with the vehicle on.
    The rest of the time im only getting the not supported accessory message in my phone.
     
  6. Jan 26, 2020 at 6:58 AM
    #216
    davidgasparyan

    davidgasparyan New Member

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    What cable you using?
     
  7. Jan 26, 2020 at 7:03 AM
    #217
    semp

    semp New Member

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    Tried 5 different cable including a new one purchased from Apple.
     
  8. Jan 26, 2020 at 7:05 AM
    #218
    davidgasparyan

    davidgasparyan New Member

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    Ok. I had issues when I was plugging my phone before system loads completely. Doesnt say accessory bot supported, it wasnt showing my phone at all. But once system loaded then plugging phone it works fine
     
  9. Jan 26, 2020 at 11:19 AM
    #219
    JDSTONE

    JDSTONE New Member

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    Did you use the Audio Plus or Premium Audio files?
     
  10. Jan 26, 2020 at 4:31 PM
    #220
    semp

    semp New Member

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    Yeah, this did not work for me.

    Also tested with an iphone 8 and 8 plus with no success, I still have the not supported accessory message in every phone.
     
  11. Jan 26, 2020 at 6:31 PM
    #221
    heq206

    heq206 New Member

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    I used the Premium Audio. I have the TRD Pro which has Premium Audio.
     
    Last edited: Jan 27, 2020
  12. Jan 27, 2020 at 4:51 AM
    #222
    SilverVenture2020

    SilverVenture2020 New Member

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    Used the files provided (Thanks!) and so far the iPhone 11 Pro sound issue is fixed. Will continue to monitor...
     
  13. Jan 28, 2020 at 10:03 AM
    #223
    ant the ninja

    ant the ninja [OP] New Member

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    I got a call from the contact at Apple yesterday that told me that the new software update, 13.3.1 will fix the issue. When I told her Toyota had already released an update she had no idea about it, not surprised. I just got the update and I see in change logs it mentions a fix for carplay.

    Eitherway, I'm glad the issue seems to be resolved!

     
  14. Jan 28, 2020 at 10:14 AM
    #224
    winback82

    winback82 New Member

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    Apple just released 13.3.1.
    • Addresses a CarPlay issue that could cause distorted sound when making phone calls in certain vehicles
     
  15. Jan 29, 2020 at 1:31 AM
    #225
    JxSmoov

    JxSmoov New Member

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    Motorjock721 likes this.
  16. Jan 29, 2020 at 5:39 AM
    #226
    ant the ninja

    ant the ninja [OP] New Member

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    UPDATE: This has been resolved. Toyota released an update for their radio that you need to go to the dealer for or download the files posted in this thread to update yourself.

    Apple has also released 13.3.1 which includes the fix for CarPlay as well.

    Thank you to everyone who continued to email and call Apple and Toyota, it looks like we were able to get it fixed!

    Huge thank you to @davidgasparyan for posting the update files as well!
     
    Motorjock721 and SlvrSlug like this.
  17. Jan 29, 2020 at 11:47 AM
    #227
    atx-4runner

    atx-4runner New Member

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    I applied the latest Apple update and it appears to have fixed this issue on my 2020 TRD Pro 4Runner.

    I’m going to test a bit more today before canceling my service appointment to have them update my radio.
     
  18. Jan 29, 2020 at 1:24 PM
    #228
    Matt14ky

    Matt14ky New Member

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    David. Is the fix that you have now the 1040 update and the 13.3.1 Apple update? Or are those files something different? I have done the Toyota update and the Apple update now, still have the same issues.
     
  19. Jan 30, 2020 at 7:42 AM
    #229
    SlvrSlug

    SlvrSlug New Member

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    I think some of the members had good luck with the 1047 update.
     
  20. Jan 30, 2020 at 8:58 AM
    #230
    semp

    semp New Member

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    My car is at the dealer since tuesday.
    I am starting to think that I have a hardware problem other than software.

    With all updates available (phone and head unit), I still get the not supported accessory flashing on my phone (and other iphone versions) and no apple car play at all.
     
    4Runnin4fun likes this.
  21. Jan 30, 2020 at 6:29 PM
    #231
    Stuartjp70

    Stuartjp70 New Member

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    Factory “Black Out” package
    I purchased my 2020 SR5 Premium this month and have had call issues using the iPhone 11 Pro Max as well. Updated my iOS to 13.3.1 today and it appears to have resolved the issue. I will update the forum if something changes.
     
  22. Jan 31, 2020 at 5:45 AM
    #232
    eggcouncil

    eggcouncil New Member

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    RSG angled rock sliders; Goodyear Wrangler All-Terrain Adventure With Kevlar
    Hmm...I tried 13.3.1 today without the car upgrade (running at 1007 audio) on a 2020 Off-Road Premium, and it is...better, but not sure if it is fully resolved. The audio quality is MUCH improved, and the phone user interface is better, most of the time, but on one interaction, I found it to have the same sluggish behavior as before the 13.3.1 upgrade. We shall see...I'll get the car updated at some point too.
     
  23. Feb 3, 2020 at 5:31 PM
    #233
    4Runnin4fun

    4Runnin4fun New Member

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    Posted a new thread w it h similar issues to these but thought I’d touch base here as well, my car is two months old and two days ago CarPlay completely took a dive on me I plug my phone in and it intermittently charges and stops charging and doesn’t even pop up with any option to select car play , went to the dealer they upgraded to 1021 on audio and Nav 1006 , sat here for three hours , they said it was fixed and nooooooooo dice , now waiting in the service area while a tech is trying to further trouble shoot
     
  24. Feb 3, 2020 at 5:32 PM
    #234
    ant the ninja

    ant the ninja [OP] New Member

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    Have them upgrade the radio to 1047 and 1030 and see if that fixes it
     
    4Runnin4fun and SlvrSlug like this.
  25. Feb 3, 2020 at 5:54 PM
    #235
    4Runnin4fun

    4Runnin4fun New Member

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    They tried to do further updates with a usb drive , and my USB port wouldn’t even detect the drive that was plugged in ! What a nightmare , they are ordering a replacement drive and it will be installed Wednesday .
     
  26. Feb 7, 2020 at 9:26 PM
    #236
    semp

    semp New Member

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    Quick update to help those who have the same “unique” issue that I have.

    So far its been me and user Deanna here.

    Problem:

    - Apple car play won’t connect
    - Accessory not supported flashing non stop at the phone

    My dealer swapped my head unit which was considered defective.
    Best way to have this fixed was contacting Toyota headquarters and opening a case. Then they will contact the dealer and “push” them to fix your car. After all troubleshoot with no success, Toyota approved and a new head units was ordered and swapped today.

    Apple car play works flawless now and happy that this chapter is over.
     
  27. Feb 8, 2020 at 12:47 PM
    #237
    4Runnin4fun

    4Runnin4fun New Member

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    Good to know I’m not the only one with this situation !, that was the end result for myself as well , they ordered my headunit a couple days ago so I’m awaiting the switch . It’s horrible but I just hope this is a random defect and nothing more will cause me any problems , my 4Runner is under 4 months old and already had to have ( what I consider a major ) part replaced . I live in Orange County CA, and am
    Dealing with Tustin Toyota, they’ve been great so far , in case anyone on the thread has this issue and lives in the same area .
     
  28. Feb 17, 2020 at 9:25 AM
    #238
    4xColt

    4xColt New Member

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    2020 Runner TRD Offroad Premium w/KDSS and Moonroof | RSG Sliders | TRD Pro Rims | BFG KO2s | Hikari Ultra (Low and High) | Focal IS 690
    Hey davidgasparyan,

    Just wanted to say "Thank you". I updated my system today and all is well.

    Thanks again
    Colt
     
  29. Feb 19, 2020 at 10:00 AM
    #239
    DallasTRDPro

    DallasTRDPro New Member

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    I still don’t understand what’s so great about Apple CarPlay.
     
  30. Feb 19, 2020 at 1:02 PM
    #240
    CJT4Runner

    CJT4Runner New Member

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    iOS apps are better than Toyota’s. Waze, Google Maps and Apple Maps don’t require a subscription. You have access to more music apps like Pandora. Being able to receive text messages and verbally respond with Siri is super nice. At least those are my reasons why I like Apple CarPlay.
     

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