Sierra Expeditions Review/ Advice needed

I've placed an order through Sierra Expeditions since May 26, 2020 for my 2020 4runner that I bought in May. Made a deposit and I ordered ARB/OME lift kit, Dirt king uca and steel brake lines for the lift.

Haven't received an update until this week. This was after calling them 3-4 times a day for 3 straight days. Apparently the hold up was the Dirt king uca but I called Dirt king and they said last order they got was in 2019 with Sierra Expeditions. Dirt king also stated the last unknown order was early August and everything is shipped out and only take 2-3 weeks to ship.

Meanwhile, I have SCS rims, discount tires and Durobump stops sitting in my garage for at least 2 months. Where should I go or what should I do now? Also spoke to Will who seems like a nice guy at Sierra Expeditions but I'm getting the run around and apparently it's normal for every customer to wait nearly half a year to get their lift installed.

 

Surprised Dirt King even divulged when the last order was not really good for business both ways if you ask me.

But I'd try to cancel if not contact your cc company.

They also don't list DirtKing products on their website if I'm looking at the correct one.

 

Why didn't they send you what they have? I would tell them to send you what they have, cancel the Dirt Kings and find another company to buy the Dirt Kings from.

 

That's no way to run a railroad.

Cancel that shit, dispute with credit card if they refuse to cancel the order, and give your money to a retailer who gives a shit.

Being "nice" (your reference to Will) don't put the lift on your truck, and refusing to communicate about delays to you is amateurish shit. Even the 6 year old running a lemonade stand and State and Main will tell you when his mom is making a run to get more sugar, he doesn't just park your ass under the tree waiting for your drink for six hours.

 

They were suppose to get the parts and do the install. Unfortunately they are close all type of strange hours. Maybe their business got to big and its to much to handle. I got nothing nice to say but at least my gobi rack is coming in this month that I order in May.

 

You sure about that lol.