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2021 4runner bluetooth background noise

Discussion in 'General 4Runner Talk' started by shelmey, Jun 26, 2022.

  1. Jun 26, 2022 at 1:14 PM
    #1
    shelmey

    shelmey [OP] New Member

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    I'm new to this forum, but not new to 4runners. My 2021 4runner is the5th one I've owned. I've never had any issues with the bluetooth system using the phone handsfree before. But with this one there is what people describe as road noise, like I'm driving with the windows down. In the vehicle, I do not hear the noise. I have searched for a fix for this, but have not heard found none. Hope y'all can help. Thanks, Susan
     
  2. Jun 26, 2022 at 2:31 PM
    #2
    PVT Pablo

    PVT Pablo

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    So when you're playing music/talking on the phone via Bluetooth there is just a constant road noise sound? This sound goes away if you play the radio?
     
  3. Jun 26, 2022 at 2:35 PM
    #3
    shelmey

    shelmey [OP] New Member

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    I don’t hear the road noise inside the vehicle when playing music or making a hands free call. The people I call says there is too much background noise to hear or understand me talking. I can hear them fine. I’m on my 5th 4Runner & have never had this problem before.
     
  4. Jun 26, 2022 at 4:03 PM
    #4
    PVT Pablo

    PVT Pablo

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    Ooooh so the people you're talking to say they can hear a ton of road/background noise from their end?
     
  5. Jun 26, 2022 at 4:56 PM
    #5
    shelmey

    shelmey [OP] New Member

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    Yes, that is correct.
     
  6. Jun 26, 2022 at 5:12 PM
    #6
    PVT Pablo

    PVT Pablo

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    Hmm... one thing I did notice is that cell phone companies and service providers have been implementing different technologies to enhance the user experience. I know Sprint/T-Mobile use a technology to suppress all noises except voice. It's actually pretty cool to hear the difference.

    Do you own a new phone or phone service provider since getting this new 4Runner? It sounds like it could be the phone side rather than the 4Runner. A good way to test it would try connecting and calling from someone else's phone and see what it sounds like.

    If that doesn't change it I'd say it's a 4Runner issue and it's time for a trip to the dealership.

    Sorry I don't have a magic bullet solution but that's my best guesses.
     
    4runGirl88 likes this.
  7. Aug 5, 2022 at 9:05 AM
    #7
    Stau1973

    Stau1973 New Member

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    I also have been dealing with this exact issue. I took to dealership, they said the head unit was bad. Ordered and replaced head unit. Callers said they didn't hear background noise anymore, however, the touch screen never worked right. It was like some days it worked, some days it wouldn't. So back to the dealership. Ordered and replaced head unit again. New head unit touch screen works and now the callers hear the same horrible background noise that I had with the original head unit. So 3 head units later, all faulty. I don't know if it's worth trying again.
     

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