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2020 4runner Entertainment Issues

Discussion in '5th Gen 4Runners (2010-2024)' started by kRunner, May 9, 2020.

  1. May 9, 2020 at 10:16 AM
    #1
    kRunner

    kRunner [OP] New Member

    Joined:
    May 9, 2020
    Member:
    #14199
    Messages:
    2
    Gender:
    Male
    First Name:
    Ken
    Vehicle:
    2020 White Off Road Premium
    Just Picked up my 4runner the other day, only 150 miles on her.
    There looks to be an issue with the entertainment center.
    Maps- will auto mark a destination with out touching the screen. I do not even have maps up on the screen. And it will automatically open maps, then mark as a favorite
    I have the home screen set. And the screen will go to menus. then maps.
    I'll have just the radio on and the preset channels will automatically switch.

    Is there something I'm missing?
    Traded in a 2019 Honda Passport due to all the issues I was having with that POS.

    Any help will be grateful. Thanks to all in advance.
     
  2. May 13, 2020 at 7:31 AM
    #2
    Pinscar

    Pinscar New Member

    Joined:
    Mar 4, 2020
    Member:
    #13394
    Messages:
    21
    Gender:
    Male
    First Name:
    Adam
    Vehicle:
    2020 4Runner Venture
    I haven't had any trouble with mine. You should take it to the dealership and get them to fix it. They may just need to re-load the software.
     
  3. May 13, 2020 at 7:40 AM
    #3
    kRunner

    kRunner [OP] New Member

    Joined:
    May 9, 2020
    Member:
    #14199
    Messages:
    2
    Gender:
    Male
    First Name:
    Ken
    Vehicle:
    2020 White Off Road Premium
    Pinscar, thanks for the reply.
    Yuup brought to dealer. They did a software update. Happened again. Reset the head unit. Drove away, acted up.
    They're ordering a new head unit. I'm being told it could be refurbished. I mentioned to them to push for a new one.
    Not even a week of ownership, and it's being repaired.
     
  4. May 13, 2020 at 8:02 AM
    #4
    Pinscar

    Pinscar New Member

    Joined:
    Mar 4, 2020
    Member:
    #13394
    Messages:
    21
    Gender:
    Male
    First Name:
    Adam
    Vehicle:
    2020 4Runner Venture
    Yikes, that's disappointing to hear. I would also push for a new one. They sold you a new defective head unit, so the least they could do is replace it with a new working unit!
     
  5. May 13, 2020 at 8:25 AM
    #5
    MeefZah

    MeefZah ---

    Joined:
    Nov 1, 2015
    Member:
    #1122
    Messages:
    2,544
    Gender:
    Male
    Lexington, Ohio
    Don't let the infotainment issues cause you dismay. The 5th gen has had all kinds of issues with the nav and BT, but beyond that, it's a super solid truck. You know what I do when mine starts doing weird shit? Turn it off and go drive up a mountain and look out the windows.

    Taking it to the dealer under warranty is really the only option if you want it fixed though.
     
    mrmike7189, jgcaps and celaw309 like this.
  6. May 13, 2020 at 7:33 PM
    #6
    celaw309

    celaw309 New Member

    Joined:
    Dec 14, 2019
    Member:
    #12328
    Messages:
    203
    Gender:
    Male
    First Name:
    Chris
    NY
    Vehicle:
    2020 MGM TRD ORP
    I purchased my 2020 in the middle of the Apple CarPlay debacle and it didn't work correctly for months. Thankfully they have resolved that issue. As annoying as the issues you're having now are, i'm sure they'll get it rectified quickly.
     
    jgcaps likes this.
  7. May 14, 2020 at 4:48 AM
    #7
    ForRun

    ForRun 4Runner

    Joined:
    May 25, 2019
    Member:
    #10019
    Messages:
    3,045
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    Vehicle:
    2020 orp
    Whatever radio they get...new or used bring a bright LED flashlight and look at the screen both before and after the install. The screens scratch very easily, even with touch if a finger. Look at all angles with the light, sometimes they are hard to see.
    I heard about this before I bought and the one I wanted had scratches from the get go. They found one on the lot and switched decks. I inspected before and it was mint. Didn't think to look afterwards, they scratched it during the install!
    At minimum buy a screen protector!
     
  8. May 14, 2020 at 5:07 AM
    #8
    RusPro17

    RusPro17 Back home again!!

    Joined:
    Sep 26, 2017
    Member:
    #4821
    Messages:
    1,557
    Gender:
    Male
    First Name:
    Don
    Pa.
    Vehicle:
    2023 TRD Pro Solar Octane
    SCS wheels and Westcott lift
    So far I have been lucky on my 2020 Pro. Put screen protector on it. Used Apple car play numerous times and Navigation. All good.
     

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