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Toyota dealer screwed over my girlfriend.

Discussion in 'Off-Topic Discussion' started by MountainMan, Aug 24, 2019.

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  1. Aug 24, 2019 at 12:05 AM
    #1
    MountainMan

    MountainMan [OP] New Member

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    Bought my new 4Runner from the local Toyota dealership last week. My girlfriend was there with me and expressed that she was interested in upgrading her vehicle.

    After I completed my purchase, they had her start the application process. She came back the next day and bought a 2018 Nissan Rogue S with 33,000 miles. I didn't look at the car prior to her purchase, and due to our work schedules, just happened to take a look at it today.

    I found evidence of some major damage.

    First, the car has been completely repainted, except the roof, which had unrepaired hail damage. The paint job was horrible and had multiple areas of concern. Second, the engine showed signs of corrosion and under the dash had corrosion. Either the car was flood damaged or in a highly corrosive environment.

    Third, the wear on the brake and gas pedals indicated higher than normal wear, possibly. Wear on the tires seemed consistent with 33k miles.

    She said she checked the Carfax the dealer provided and it showed that it was accident and damage free. Not true. Several panels are misaligned and it is obvious it was repainted poorly.

    She also said the Carfax showed that it was a previous rental vehicle and had spent time in Oklahoma, the East Coast, and California.

    I ran the VIN through some free VIN sites and all they show is 7 sales records in Oregon and California, starting in January of this year.

    The whole thing is fishy. And, she paid $22,700, which is way more than fair market value, especially considering the condition.

    Planning on going in to talk to the dealer, but need to figure out the discrepancy between the Carfax she saw vs. what I'm finding online.

    Anyone have any access to a reputable VIN source?

    Any advice on how to approach this?

    Vin is:
    KNMAT2MV0JP532693
     
  2. Aug 24, 2019 at 4:46 AM
    #2
    scottalot

    scottalot Stockalot

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    :puke: I’d be sick over that deal- sounds like they took her for a ride


    Just the 7 sales alone would tell me something was off. Couple that with everything else and I’d be down there having it out with the manager.
    Some places offer a no questions asked return period- I pray that’s the case where it was purchased from
     
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  3. Aug 24, 2019 at 4:55 AM
    #3
    nimby

    nimby in the drink

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    Carfax doesn't always catch everything.

    You may want to try AutoCheck to cross reference things or see if any new things pop up that Carfax didn't catch. You'll have to spend $20 on it, but it just may catch something worthwhile (like flood damage) that you can use as leverage against the dealer.
     
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  4. Aug 24, 2019 at 6:05 AM
    #4
    WallyT4R

    WallyT4R New Member

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    The trend continues, dealers are still assholes.
     
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  5. Aug 24, 2019 at 6:14 AM
    #5
    Benny123

    Benny123 Toyota enthusiast

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    Id be pissed too. Id definitely start a dialogue with the manager and try to get it returned. They may have a window of return, depending on how long youve had it. Having worked in rental cars as a youth I can tell you they are used and abused. Several folks probably damaged it and it was repaired at the rental garage.

    Changing hands 7 times since production is a concern. Alot of flipping and probably auction sales.
     
    Last edited: Aug 24, 2019
  6. Aug 24, 2019 at 9:07 AM
    #6
    oldtimer

    oldtimer New Member

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    you may need a lawyer to get a refund.....don't hesitate
     
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  7. Aug 24, 2019 at 11:10 AM
    #7
    MI-FL off roader

    MI-FL off roader T4R Hobby/Addict

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    Find out if they have a return policy in general Then consult with an attorney BEFORE you talk to the dealer. Dont go into this thinking the dealer is gonna do the right thing. Be prepared and loaded for bear. Cause you know they're going to be.
     
  8. Aug 24, 2019 at 1:03 PM
    #8
    jack bauer1

    jack bauer1 New Member

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    While the situation is unfortunate...
    What did the dealership do that was unlawful? If they did indeed provided a clean carfax, dealerships do not have the abilty to make edits to carfax reports.
     
    Last edited: Aug 24, 2019
  9. Aug 24, 2019 at 3:10 PM
    #9
    oldtimer

    oldtimer New Member

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    worth while double checking to make sure the car serial # matches the serial # on the car fax report.
     
  10. Aug 24, 2019 at 6:20 PM
    #10
    jdevtac

    jdevtac New Member

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    It’s not unlawful, it’s just status quo. They know full well what condition a vehicle is in, they just turn a blind eye and pawn it off on the first person to take the bait and make the purchase and hope it isn’t caught in the return window if the dealer offers one. Some boil it down to the buyer’s lack of knowledge but it’s just the status of the used car industry.
     
  11. Aug 24, 2019 at 6:34 PM
    #11
    jack bauer1

    jack bauer1 New Member

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    I agree.
     
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  12. Aug 24, 2019 at 6:58 PM
    #12
    ForRun

    ForRun 4Runner

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    Man that's rotten. Hopefully they will come clean and take it back! Good luck
     
  13. Sep 1, 2019 at 8:46 AM
    #13
    MountainMan

    MountainMan [OP] New Member

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    UPDATE: My stepdad is the former local Chief of Police, professional mediator, and car guy and he looked at the Rogue and agreed that it had extensive prior damage. Both front and rear bumper covers had been replaced; poorly. There was a repair done on the left rear quarter improperly and it looks like corrosion is forming under the body filler. Combine all that with the fact that she paid about $5k over actual value and he offered to go with her to the dealer and negotiate to get her trade-in back. He stressed to her that this car is a ticking time bomb and that she needs to get out of it ASAP.

    She didn't want the confrontation and instead chose to do nothing.

    Yesterday, she got got a call from the dealer asking her to come in and talk about the situation. I told her to wait for me and my dad to go in and help. She didn't listen.

    She came back and said that they agreed to repair the hail damage on the roof, replace the front bumper cover, and refund her $500. She's happy as a clam.

    They told her that they learned about the issues from this thread and have been trying to reach me to resolve the issue. That's a lie. They haven't called me. In fact, I called them last week asking when my plates would be ready. Then they told her that the car wasn't repainted and to prove it, showed her another Nissan Rogue on their lot, that is also a former rental car, that also had overspray on the rubber seals. She believed them.

    I asked her if she actually thought that car manufacturers put the entire car together, including all the rubber trim pieces, and then paint it? She agreed that didn't make sense. I told her because it wasn't true and that the dealer is either extremely ignorant or outright lied to her again. Likely, the other POS rental car that they got at auction was also shoddily repaired like hers.

    Picture of the overspray that the dealer claims was done at the factory, lol...

    9zWvfW5JTH2lm7y6EMxvYw.jpg

    But, nothing I can do now but continue to warn people to avoid a dealer that buys rental cars from around the country that have undisclosed damage and then takes advantage of females that come onto their lot.

    There's two things that I absolutely can't stand; people taking advantage of others, and lying. Toyota of Pullman has done both and is continuing to do both even when caught.

    I have reported them to Toyota corporate. Hopefully they will hold them accountable for their dishonest practices that are soiling the Toyota name.
     
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  14. Sep 1, 2019 at 10:57 AM
    #14
    Mmartin0617

    Mmartin0617 New Member

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    Again what did the dealership do wrong? They provided her with the information she asked for. The buyer has the responsibility to do due diligence. Sure the stealership knew about this, or didn't either way. They are in the business to sell vehicles. What does a chief or police have to do with looking at a car? Any person that knows cars can see prior damage it is easy. You should be aware of your state laws about car sales. Some states you are allowed by law to return the car within 3 days. While this is an unfortunate situation. This is in no way the dealerships responsibility or fault. In no way am I happy what they sold your gf. But this sounds more like a case of two young people getting very excited because they get to go out and buy themselves some cool new vehicles, and when shit goes wrong the dealership is to blame and they are owed something. The sooner you realize that most people are only out for themselves, the better off you'll be. Hard lesson to learn, but again whining about your mistakes won't make it better.
     
  15. Sep 1, 2019 at 11:02 AM
    #15
    MountainMan

    MountainMan [OP] New Member

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    You sound like a shill for the dealership... Yeah, they are totally innocent for buying badly repaired abused rental vehicles with obvious damage not reported to Carfax, then selling that vehicle for inflated prices to unsuspecting women who thought they could trust the Toyota brand name.

    Is it a woman's fault for getting raped, too?

    You have to be kidding me, or your moral compass is completely broken.
     
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  16. Sep 1, 2019 at 11:22 AM
    #16
    Dark Knight

    Dark Knight Get off my lawn

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    Lol this was not rape. This was an Eskimo being sold ice.

    People are sold time share properties every day also.

    Hope it all works out.
     
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  17. Sep 1, 2019 at 11:35 AM
    #17
    MountainMan

    MountainMan [OP] New Member

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    Yep, ultimately it's her fault for not having someone inspect the vehicle. The thing that gets me is that this is a Toyota dealer and not some graveled buy here/pay here scam lot next to a tattoo shop. And they have multiple former rental cars bought at auction with supposedly clean Carfax sheets, so they will likely sucker someone else with the same song and dance.

    It's her decision to just drop it and hope the car doesn't fall apart and it's my decision to let everyone I can know that this dealer is selling garbage vehicles with deceptive Carfax reports.
     
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  18. Sep 1, 2019 at 11:50 AM
    #18
    Dark Knight

    Dark Knight Get off my lawn

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    Sadly that’s just car dealers in general. Doesn’t matter whether it’s Ricky’s buy here pay here or has a Toyota sign. Especially in the used car department which sells every make and model.

    Having worked at a dealership in the past, I can tell you, anyone with a conscious will not last longer than a year because you won’t make any money. I lasted 4 months before I told them to kiss my ass.

    Dealers and their employees are there to make money and they do that with used cars. A brand new Toyota Camry makes pennies compared to the used Nissan you got.
     
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  19. Sep 1, 2019 at 2:21 PM
    #19
    Mmartin0617

    Mmartin0617 New Member

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    Thank you. He conveniently fell into the trap of only looking at the realism of my post, which was all true, and not the fact I did say I felt bad about the situation. Man such negative people. All dealerships are the same in the business to sell cars you are right. This guy has some issues I think
     
  20. Sep 1, 2019 at 2:22 PM
    #20
    Mmartin0617

    Mmartin0617 New Member

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    Correct a new car has very little room for money while a used car is where they make their money along with services.
     
  21. Sep 1, 2019 at 2:30 PM
    #21
    Mmartin0617

    Mmartin0617 New Member

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    There ya go. Lol you just basically said the same thing I did "obvious damage". If your gf can't see that then nobody to fault, if she doesn't listen to you her fault? I wouldn't want a BF or GF telling me what to do. How old are you by the way? Just curious. My friend I feel truly sorry for you. You have some anger issues big time. It seems like you probably came in hot headed to the dealership or your conversation with them wasn't pleasant on your end. Rape? What the f*ck dude? Really. If you picked anything out of my first reply their was good info in there. But you are so stuck in this negative mindset like %99 of others you are to stupid to see the good in what I actually wrote and some information as well that MAY have helped your GF. But at that I am done with you. I could see issues #1-35 with you and their is no hope for you. I would be very cautious how much I keep taking about the dealership you got the car from before getting a call from an attorney to chill out, or a cease and desist partner. Slander is not a good thing and they have a lot more fire power than you do if they wanted to be a real dick to you. So march on child and learn your lessons and go get your pacifier.
     
  22. Sep 2, 2019 at 6:11 AM
    #22
    Agent_Outside

    Agent_Outside A Guy A Girl and A Trail

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    If she bought brand new or certified used I’d be totally in your corner on this 100%, but it’s neither of those things. It’s an off brand used car that probably had the oil changed and the lights, tires, brakes, and suspension checked by a low level mechanic prior to sale. Carfax doesn’t mean shit, they only report what they know, lack of a report doesn’t mean nothing has happened, it just means they don’t know of anything that happened.

    She didn’t see the value in waiting for you to come check out the car with her, and in your own words she’s “happy as a clam” with the dealers resolution.

    Personally I’d be questioning the rational thinking and decision making ability of your GF more than the dealers practices. A car is typically the second largest expense behind a home that a person will make and shouldn’t be taken so lightly.
     
    Last edited: Sep 2, 2019
  23. Sep 2, 2019 at 7:41 AM
    #23
    Mmartin0617

    Mmartin0617 New Member

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    I would agree. I just don't get where this kid gets off on blaming everyone else. Then his ludicrous remark about rape was just way out of line. Had lost my patience a little bit there.
     
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  24. Sep 2, 2019 at 8:54 AM
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    wawuzit

    wawuzit New Member

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    First of all if that vehicle was damaged in a flood it is illegal to sell it without telling the buyer and you would be shown a title that states it's a flood damaged vehicle. The Insurance coverage would be different and also the sale value. You need a lawyer.

    Carfax means nothing.
     
  25. Sep 2, 2019 at 9:25 AM
    #25
    Oey12

    Oey12 New Member

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    I agree with you to an extent... If the dealership KNEW it was a flooded vehicle then it is illegal for them to not disclose it to the potential owner. But being that the vehicle was registered in multiple states and was probably issued new titles in which the "flooded" designation could have gotten lost in the mix. Which then leads to intent. The OP's girlfriend will have to proved that the dealership was trying to defraud them (intent)...and this makes for an extremely tough battle. I once bought a 3rd gen 4Runner that was involved in a rollover in NYS and I it purchased from CT Chevy dealer. The CarFax was super clean and showed zero accidents. And the CT title did not show it being a salvaged title. When I reregistered in it NY the new NYS title did not have it was a salvaged vehicle. And here's how bad CarFax is...I tracked down the accident report (NYS state) in which the truck was totaled and the VIN # was correct. The state and Carfax completely missed everything and I learned a highly valuable life lesson... I went to a friend of a friend lawyer who gave me a lot of free advise but it wasn't worth pursuing. I was able to recoup some money by selling to an auctioneer with all the proper information disclosed. Being right and having information on your side doesn't make one bullet proof in today's world. Hence ANY buyer must carefully inspect anything they buy used.
     
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  26. Sep 2, 2019 at 9:44 AM
    #26
    4scooter19

    4scooter19 New Member

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    How can you compare buying a shitbox used car to rape? I don't think many women sat down to talk to the perp to hash out the details before they got raped. Sounds like you gave your SO plenty of advice that she doesn't want to follow. Nobody made her buy the car. Was it shady? Probably, but ultimately it was her choice to buy it.
     
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  27. Sep 2, 2019 at 10:29 AM
    #27
    Mmartin0617

    Mmartin0617 New Member

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    That's what I said. To many signs for me point to spoiled rich kid with mom and dads money. Could be %100 wrong. But an adult more than likely with life experience doesn't deal with a situation like this. He will hopefully learn and cool his jets a bit after this. Everything is stacked against this kid thinking he will get any resolution. As I will always state, every contract is written by a lawyer to be read by a lawyer. You lose. I once had reserved a hotel that I didn't check into by midnight I lost my deposit and also lost the room. I argued with it with my cc company and the hotel sent them on page 13 of 22 pages in 6 font, outlining the terms of reserving a hotel room staying if I dont check in by midnight this will happen. Oh wel .
     
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