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Gobi rack delays

Discussion in '5th Gen 4Runners (2010-2024)' started by Brother708, Jun 24, 2020.

  1. Apr 5, 2021 at 10:27 AM
    #301
    Elcomal

    Elcomal New Member

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    My rack is finally in production hope to get it early next month
     
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  2. Apr 5, 2021 at 10:31 AM
    #302
    Henry J

    Henry J Crap…crap crap crap crap…crap

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    Do you mind me asking when your ordered it?
     
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  3. Apr 5, 2021 at 10:36 AM
    #303
    Elcomal

    Elcomal New Member

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    Late nov
     
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  4. Apr 5, 2021 at 11:33 AM
    #304
    koukimonster

    koukimonster DYNO4

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    Appalachia
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    Bigger A/T LT Tires, Slight Lift, Sliders, Rack, Lights, etc.
    Wow. This thread has over 20000 views! Racks looking good, folks!

    C'mon ARB.. bring some competition! lol
     
    DrewMan likes this.
  5. Apr 9, 2021 at 11:04 AM
    #305
    DRH

    DRH TRD Broverlander Extraordinaire

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    Santa Clarita, Ca
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    I received this email from Gobi yesterday (at least they are communicating that it will be an extra delay beyond the originally forecasted 4 months)

    "To our future GOBI customer,

    We wanted to email you to confirm your order is still in our production queue. We understand the lack of constant updates may create confusion, and we want to give you assurance that although we are exceeding our initial lead time estimates, we are working our tails off to get you GOBI equipped as soon as possible.

    2020 brought unprecedented demand for our products, as well as unprecedented challenges in production. As a privately owned small business who insists on hand crafting every product right here in America, the pandemic severely impacted our operations. Working to grow and improve as a company while satisfying every customer's needs through this has been the challenge of a lifetime. In the meantime, we appreciate your patience, understanding and support. We are confident it will be worth the wait!

    If you need further assistance, please contact our customer service department at 720.479.9372.


    Thank you again,

    The GOBI Family"
     
    DrewMan and Henry J like this.
  6. Apr 9, 2021 at 11:35 AM
    #306
    ToyotaMacGyver

    ToyotaMacGyver At 88mph you’re going to see some serious sh...

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    Justin
    Missouri
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    2017 Super White TRD Pro
    I have emailed Weston twice this week and has not responded to either inquiry.

    If he’s on vacation I understand, but if others have heard from him this week than I am at a loss of what’s going on.
     
    DrewMan likes this.
  7. Apr 9, 2021 at 12:05 PM
    #307
    PVT Pablo

    PVT Pablo

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    Paul
    Kitsap County, WA
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    I thought my ass pain waiting on Gobi was over. Now they are making me wait two months for awning mounts...
     
    DrewMan likes this.
  8. Apr 9, 2021 at 1:17 PM
    #308
    Daytonaviolet

    Daytonaviolet TRD Bro

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    He messaged me today but on messenger. He’s usually online.

    2ED0A765-BF79-4B8F-807B-225FA3E8AE78.jpg
     
  9. Apr 9, 2021 at 1:55 PM
    #309
    ToyotaMacGyver

    ToyotaMacGyver At 88mph you’re going to see some serious sh...

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    Missouri
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    2017 Super White TRD Pro
    Which awning you going with?
     
    DrewMan likes this.
  10. Apr 9, 2021 at 1:56 PM
    #310
    ToyotaMacGyver

    ToyotaMacGyver At 88mph you’re going to see some serious sh...

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    Is that his personal account? I don’t know how I feel reaching out that way.
     
    DrewMan likes this.
  11. Apr 9, 2021 at 2:12 PM
    #311
    Daytonaviolet

    Daytonaviolet TRD Bro

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    It’s his personal account but that’s how we all contact him.
     
  12. Apr 9, 2021 at 3:55 PM
    #312
    PVT Pablo

    PVT Pablo

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    I'm still working on that part. Seems like all of them much like RTT's are the exact same design ranging from 175 bucks all the way up to a few hundred.
     
  13. Apr 10, 2021 at 5:22 PM
    #313
    DRH

    DRH TRD Broverlander Extraordinaire

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    It means the original 4 month leadtime estimate will actually be six months like this thread has consistently shown.
     
  14. Apr 19, 2021 at 1:42 PM
    #314
    ToyotaMacGyver

    ToyotaMacGyver At 88mph you’re going to see some serious sh...

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    Justin
    Missouri
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    I just canceled my order. Weston never replied to me after 3 attempts. I sent an email to their Customer Service email I just got a generic response.

    I’m officially off the Gobi bandwagon. I can’t do business with a company with such shitty customer service.

    I’m happy for everyone that has theirs and think the rack looks great.

    I won’t call them. Waste of my time.
     
    DrewMan and DJD33 like this.
  15. Apr 19, 2021 at 1:53 PM
    #315
    PVT Pablo

    PVT Pablo

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    Anybody that ordered during the "free backpack" promo ever get theirs?
     
    Daytonaviolet likes this.
  16. Apr 19, 2021 at 2:05 PM
    #316
    Daytonaviolet

    Daytonaviolet TRD Bro

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    I got backpack and night bag.
     
  17. Apr 19, 2021 at 2:06 PM
    #317
    Daytonaviolet

    Daytonaviolet TRD Bro

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    Did you contact him via messenger ?
     
  18. Apr 19, 2021 at 2:16 PM
    #318
    ToyotaMacGyver

    ToyotaMacGyver At 88mph you’re going to see some serious sh...

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    Actually I just got off the phone with him as he called me after I sent the cancellation email and he was pretty open about the whole transition the company is going through.

    All I ever wanted was some acknowledgement because I didn’t send unnecessary emails and he verified I followed everything to a T.

    It was enough to keep my order open and he thinks it’s in the home stretch and will verify with me tonight.

    He knows how bad their reputation is regarding their customer service and said that was the reason he joined Gobi was to fix it.

    We had a lot in common in regards to how we both work for companies going through growing pains.
     
  19. Apr 19, 2021 at 5:21 PM
    #319
    Daytonaviolet

    Daytonaviolet TRD Bro

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    I was in the same boat. Once I spoke to Weston, I felt more comfortable knowing that he was going to send me updates.
     
    Last edited: Apr 20, 2021
  20. Apr 19, 2021 at 5:38 PM
    #320
    Henry J

    Henry J Crap…crap crap crap crap…crap

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    I happy for both of you. I haven’t had him reply yet but I did get the Form letter stating my order was still in the queue. So I guess that’s good.
     
    ToyotaMacGyver likes this.
  21. Apr 20, 2021 at 12:25 AM
    #321
    ToyotaMacGyver

    ToyotaMacGyver At 88mph you’re going to see some serious sh...

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    He told me it’s in queue and should be ready in 3 weeks. If that holds true it will be over 7 months from order date. It still irks me to see others who ordered after me get theirs before me. It’s not right. I didn’t order a special rack or anything.
     
  22. Apr 20, 2021 at 12:50 AM
    #322
    Daytonaviolet

    Daytonaviolet TRD Bro

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    yes it’s not right, I agree. But it also seems like the folks who contacted someone at rogue and complained got faster service. Seems like if you don’t complain, you end up waiting a longer time. Perhaps we should of complained sooner. Mine was 5mo and 9 days .

    :annoyed:
     
  23. Apr 20, 2021 at 6:17 AM
    #323
    nimby

    nimby in the drink

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    I don't know exactly if this is the case, but they might be making these things in batches and not by order date.

    Let's say they do a run of 50 no-rise and then switch over and do a run of 50 stealth racks with no light bars, for example.

    Someone who ordered a no-rise after you might receive it before you in this case.

    Just a guess.

    But the wait is worth it.
     
    Thatbassguy and Daytonaviolet like this.
  24. May 4, 2021 at 5:11 PM
    #324
    DrewMan

    DrewMan 2016 4RTP-KDSS

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    2016 Magnetic Grey 4Runner Trail Premium
    Bilstein 5100 Series Shocks, Daystar 1.5" Rear Coil Spacer (Mid Left), Level 8 Tracker Pros 17x9, 275/70/R17 B.F. Goodrich TKO's, N-Fab Nerf Steps
    Just got an email message today that a payment transaction went through from Gobi. Ordered mine 3rd week of October, 2020 which was on the very last day to purchase their summer deal. Total of 28 weeks wait time, but I’m happy to buy something made in the old good USA!
     
    Last edited: May 4, 2021
  25. May 4, 2021 at 5:19 PM
    #325
    Daytonaviolet

    Daytonaviolet TRD Bro

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    6mo ~ 13days :annoyed:
     
  26. May 4, 2021 at 5:40 PM
    #326
    Henry J

    Henry J Crap…crap crap crap crap…crap

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    10/15 for me…I’m hoping I’ll be there with you soon.

    What light bar have you all selected?
     
    nimby and DrewMan like this.
  27. May 4, 2021 at 5:44 PM
    #327
    RedRaiderSATX

    RedRaiderSATX New Member

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    Gobi Stealth, Westcott TRD Pro Lift, 33" BFG KO2's
    Just got mine delivered today - ordered 10/14/2020
     
    nimby and DrewMan like this.
  28. May 4, 2021 at 5:52 PM
    #328
    DrewMan

    DrewMan 2016 4RTP-KDSS

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    Bilstein 5100 Series Shocks, Daystar 1.5" Rear Coil Spacer (Mid Left), Level 8 Tracker Pros 17x9, 275/70/R17 B.F. Goodrich TKO's, N-Fab Nerf Steps
    Think I’m gonna go old school round lights but LED’s with rock shield protection; KC, PIAA, Hella … still undecided on MRF.
     
    PVT Pablo, nimby and Henry J[QUOTED] like this.
  29. May 6, 2021 at 9:58 AM
    #329
    Elcomal

    Elcomal New Member

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    Just got my email I’ve been charged. Finally the wait is over lol
     
    nimby, DrewMan and Henry J like this.
  30. May 6, 2021 at 10:25 AM
    #330
    Daytonaviolet

    Daytonaviolet TRD Bro

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    Congrats :bananadance:

    :spending:
     

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